B1 | Approved discovery brief | 1 September | Approved by customer sponsor
B1.1 Objective: a discovery pilot to decide whether to fund production. No production-ready commitment.
B1.2 Four journeys: submit a text-only request, view own status, triage requests as an operator, export a request list.
B1.3 Release maturity: discovery pilot with synthetic or authorized test data.
B1.4 Reuse existing identity. Pilot integrations with CRM and notifications assumed available; validate access before commitment.
B1.5 Migrate up to 500 clean customer-prepared records. Dirty-data cleansing is customer-owned.
B1.6 Attachment uploads, high availability and production resilience are excluded.
B1.7 Customer product owner signs off acceptance against the four journeys.
